Your Privacy, Our Priority

1. Introduction and Scope

Harmony & Bloom ("we," "our," or "us") operates the website harmony-bloom.com. This Privacy Policy applies to all information collected through our website, as well as any related services, sales, marketing, or events. We are dedicated to transparent practices regarding your personal data.

By accessing or using our services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with the terms outlined here, please do not access or use our services.

This policy is designed to comply with relevant data protection laws, including the General Data Protection Regulation (GDPR) and other applicable regulations regarding data privacy.

2. What Information Do We Collect?

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, when you participate in activities on the website (such as posting messages in our forums or entering competitions), or otherwise when you contact us.

• Personal Identifiers: Name, email address, phone number (+44 20 7946 0880), postal address (76 Regent Street, London W1B 4BQ, United Kingdom), and similar contact data.
• Demographic Information: Age, gender, preferences, and interests.
• Financial Data: Payment information (credit card numbers, bank account details) collected when you make a purchase. Note: We do not store full payment card details; these are processed securely by third-party payment processors.
• Usage Data: Information about how you use our website, products, and services, such as your IP address, browser type, device information, pages viewed, time spent on pages, and referring URLs.
• Communication Data: Content of your communications with us, including feedback and questions sent via email ([email protected]) or other contact methods.

3. How Do We Use Your Information?

We use personal information collected via our website for various purposes, including:

• To Provide and Maintain Services: To deliver the products and services you request, fulfill orders, and manage your account.
• To Improve Our Website: To understand how our users interact with our website, identify areas for improvement, and personalize your experience.
• For Communication: To send you important notices, updates, and promotional materials related to our products and services, provided you have opted in.
• For Security: To detect and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• For Legal Compliance: To comply with legal obligations, respond to lawful requests, and protect our rights.
• For Customer Support: To provide effective and efficient customer support for any inquiries or issues you may have. Our working hours are Mon-Fri: 9:00-17:00, Sat: 10:00-14:00.

We will only use your personal information when we have a valid legal basis to do so. This includes your consent, our legitimate business interests, or fulfilling our contractual obligations to you.

4. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. Specifically, we may share your data with:

• Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
• Legal and Regulatory Authorities: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

"Your trust is paramount. We commit to never selling your personal data to third parties for their independent marketing or commercial purposes."

5. How Long Do We Keep Your Information?

We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law. This includes maintaining your account, providing services, and complying with legal, accounting, or reporting requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

For specific data types, retention periods may vary. For example, transaction records are kept for a minimum of 7 years for tax and audit purposes. Customer service interactions might be retained for a shorter period to improve service quality.

6. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the services within a secure environment.

• Encryption: Data is encrypted both in transit (SSL/TLS) and at rest.
• Access Control: Strict access controls and authentication mechanisms are in place for sensitive data.
• Regular Audits: Our security systems are regularly audited and updated to counter emerging threats.
• Employee Training: All employees are trained on data protection best practices and our internal privacy policies.

7. What Are Your Privacy Rights?

You have certain rights under applicable data protection laws. These may include the right to:

• Request access to your personal information.
• Request correction of your personal information.
• Request erasure of your personal information.
• Object to the processing of your personal information.
• Request restriction of processing your personal information.
• Request data portability.
• Withdraw your consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable data protection laws.

8. Do We Make Updates to This Policy?

Yes, we may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

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